Shipping

All goods are shipped from our studio in Dakar, Senegal. We offer worldwide shipping on all goods with DHL express at a flat rate of $25. A tracking number will be provided via email for all orders. Processing time for orders is 5-7 business days. After which, delivery can be expected within 5-7 business days following an email confirmation for your order. If ÉLUWA receives no communication from you within 10 days of delivery, regarding any problems with goods, you are deemed to have received your goods in full working order and with no problems. 

If goods haven’t been received within 10 working days, please contact us at hello@eluwastudio.com as soon as possible. Be sure to also contact your local DHL agency with your tracking number for additional assistance to locate your package. 

Customs & Taxes

Additional taxes or customs fees may be applied at the port of entry of the recipient country. Please note that we do not cover duty and taxes applicable in the recipient country and are the buyer’s responsibility. Custom fees vary between individual countries and ÉLUWA has no control over these charges.

If you are unsure of the customs in your country, please visit your country's customs website or office. Additional payment can be necessary for your package to be delivered. 

Returns

All sales are final and returns are not accepted at this time. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate and resolve the issue.

Damaged Items

Due to the delicate nature of our goods, candles can sometimes arrive damaged if improperly handled while in transit to you. In the unfortunate event that an item arrives damaged, please photograph and document the incident within three (3) days of receipt. Submit photos of item damage/defect and full packaging via email to hello@eluwastudio.com and we will be happy to resolve the issue.

Exchanges

We only accept exchanges for damaged items. If you would like to exchange your item please contact us at hello@eluwastudio.com